Privacy Policy

Introduction
Welcome to BookTrance Media. This privacy policy outlines how we collect, use, and protect your personal information when you use our services. Our mission is to provide publishing and marketing services to amateur writers, helping them bring their stories to life and reach their target audiences.

Types of Information Collected
We collect personal information from our customers to provide and improve our services. The types of information we collect include, but are not limited to:

• Name
• Email address
• Phone number
• Payment information

Method of Information Collection
We collect customer data through various methods, including:

• When you fill out forms on our website
• When you contact us via email or phone
• When you use our services and make payments

Purpose of Data Collection
We collect your information for the following purposes:

• To provide and manage our publishing and marketing services
• To communicate with you about your projects and our services
• To process payments and manage your account
• To improve our services based on your feedback and usage patterns

Data Security Measures
We take data security seriously and have implemented measures to protect your personal information from unauthorized access or misuse. These measures include:

• Secure servers and databases
• Encryption of sensitive data
• Regular security audits and updates

Data Sharing
We value your privacy and will not share your personal information with third parties, except under the following circumstances:

• When required by law
• With your explicit consent
• To trusted third-party service providers who assist us in operating our business, but only to the extent necessary to perform their functions and only under strict confidentiality agreements

Please note that SMS consent or phone numbers collected for SMS purposes will not be shared under any circumstances for marketing purposes.

User Rights
You have the right to access, update, or delete your personal information at any time. To exercise these rights, please contact us at info@booktrancemedia.com. We are committed to ensuring that your data is handled with the utmost care and respect.

Refund Policy

Thank you for choosing BookTrance Media. If you are not entirely satisfied with our services or you are having second thoughts, we’re here to help.

Request
To be eligible for a refund, you need to initiate a request directly to the consultant handling your account. Refund requests need to be filed within 5 (Five) Calendar days from the date of official transaction (Purchase of Service). Otherwise, you will not be eligible for a full refund.

Refunds
Once we receive your refund request, our refunds team will inspect/investigate and notify you. We will immediately notify you on the status of your refund after inspecting/investigating your account. For Marketing Services, If the service agreed has been endorsed for fulfillment and has commenced, it will automatically be NON-REFUNDABLE.

For Publishing Assistance Service, if the manuscript digital file has been submitted and no work done on Layout and Formatting. The Account is eligible for 100% refund less the installment surcharges paid.

If the manuscript has reached production. The Account is eligible for 50% refund less the installment surcharges paid.

If the manuscript has reached the 3 rd round layout, interior, or cover corrections. The Account is eligible for 30% refund less the installment surcharges paid.

If your request is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

We specialize in cohesive social media marketing services built on engaging creative and thorough strategic planning to create high performing, impactful creative digital marketing campaigns that get people talking. Advertise and target the right people that are interested in what you’ve written.

Whether it’s for fame or awareness.  We make sure the message of your book is heard.  We will create a blueprint to speed up your book’s success.  From getting it to your daily newspaper, radio stations, TV stations, to the latest talk about in the net and social media.  Our team will assist you step by step in how the process is done.

The best way to market your book and be heard is to be physically present.  Interact with your readers through speaking engagements, book signings, and private events.  We’ll set you up.

We can provide anything from design and video production to photography and copywriting – making bespoke content that represents your book and talks directly to your readers.  Either waiting for your book’s release or re-introduce, pique the interest of your potential book buyers through a dynamic and entertaining marketing platform: video.

Having a personal website means that you can be viewed by anyone, anywhere in the world, 24 hours a day, 365 days of the year – as long as they have Internet access. It is one of the truly efficient ways of marketing your work. With your own website, millions around the world will know about you and your books; you can link your website to forge stronger business relationships with online bookstores, book clubs and author organizations; you can practically level the literary playing field with the more established authors; the possibilities, it goes without saying, are endless.